Channel-management specialist expands RTSuite to feedback management London, October 25, 2010: eRevMax, provider of RateTiger, has announced the release of its latest product. RTSuite review, a consolidation tool for online guest reviews, will be presented in November at the world travel market (WTM) in London. With the new tool hoteliers guest opinions can overlook collected and numerous assessment platforms directly with their customers. RTSuite review gets the guest judgments of evaluation portals via a centralized interface and consolidate it in various categories (E.g., facilities, food and drinks, service, and cleanliness). The hotelier can choose a review period of up to 24 months, access to the collected comments and where possible directly take a position. Clear reports identify weaknesses and strengths, illustrate the development of guest opinions in the course of time and provide valuable information for the alignment and optimization of our own. Numerous statistics consolidate key metrics, for example the most popular assessment platforms; the total number of assessments; the assessments per month; the average customer satisfaction; the average judgements filtered supply, site, age group and more. Another advantage of RTSuite review is the ability to retrieve also the opinions of competitors on the same channels.
Hoteliers can understand the strengths and weaknesses of the competition and take into account when planning their own sales and marketing strategy. Online reviews have a decisive influence on the success of a hotel. We attach a high priority for this reason managing guest feedback and are thus now very successful. It is true: the better our evaluation, the more bookings and revenue, therefore we must collect structured guest opinions in the future and edit. RTSuite review has the necessary time required now significantly reduced. We can now keep the guest feedback collected at a glance and respond directly to comments. Since we are working with the program, we could improve our relations to the online evaluation platforms,”said Ranya Kalus de Braganca. The Deputy Director of the hotel OTTO in Berlin has tested the new product in the beta phase.
It is always important to take care of its guests, prior to booking, during the stay and after the departure. With the growing popularity of online review sites, and the Internet publicly available guest feedback it is necessary, this feedback structures to monitor and proactively respond to,”said Sascha Hausmann, CEO, eRevMax. Hoteliers can deal with the opinions of the guests now easily and without unreasonable effort. Therefore learn better to understand the needs of their customers and can tailor their services and products on the customer groups.” Thanks to the extension of RateTigers Hoteliers get RTSuite portfolio a still greater control over their online sales and their Internet presence, which they can use to improve their offer. Live from the features of this innovative solution to be convinced, visit RateTiger from 8 to November 11, 2010 at stand GV545 at the WTM in London.